How does the custom figurine process work?
It's simple and personal! Just upload your favorite photo(s), share any special details or customization requests, and our artists will create a unique 3D design just for you. Before we start production, you'll receive a digital preview for approval—we won't print until you're 100% happy with how your figurine looks.
What kind of photos should I send?
Clear, well-lit photos work best! We recommend front-facing images where faces and details are easy to see. Multiple angles are helpful, especially for hairstyles, outfits, or pets. Don't worry if your photos aren't perfect—our artists are skilled at working with what you have, and we'll reach out if we need anything else.
How long does it take to receive my figurine?
Most orders are completed within 2–4 weeks from design approval. This includes artistic design time (3–5 days), your approval process, production (7–10 days), and shipping. Rush options are available if you're working with a special deadline—just let us know!
What are the figurines made of?
Our figurines are crafted using high-quality, full-color 3D printing technology with a sandstone-like composite material. They're durable, detailed, and designed to be treasured keepsakes that last for years. Each piece is hand-finished by our team to ensure the best quality.
Can I see my figurine before it's made?
Absolutely! We send you a digital preview of your custom design before production begins. You can request revisions until you're completely satisfied—your approval is required before we print. We believe you should love your figurine before it even exists.
What sizes are available?
Our figurines typically range from 4" to 8" tall, with the most popular size being 6". The best size depends on the number of subjects and level of detail you want. We're happy to recommend the ideal size for your specific design during the ordering process.
How much do custom figurines cost?
Our figurines range from $49–$89 depending on size, complexity, and number of subjects. Single-person figurines start at the lower end, while couples, families, or detailed scenes are priced higher. You'll always see the full price before checkout—no hidden fees.
Is Figuro a legitimate company?
Yes! We understand the custom figurine market has trust issues, which is why transparency is core to who we are. We're a real business with real artists, and we maintain open communication throughout your order. You'll receive progress updates, design previews, and tracking information. Our customer reviews speak to the care we put into every piece.
Do you ship internationally?
Yes, we ship worldwide! We partner with DHL Express for reliable international delivery. Shipping times vary by location (typically 5–10 business days after production), and any customs/duties are the responsibility of the recipient. We'll provide full tracking so you always know where your figurine is.
Can I order a memorial or tribute figurine?
We'd be honored to help you preserve a cherished memory. Memorial figurines are something we approach with extra care and sensitivity. Whether it's a loved one who has passed, a beloved pet, or a tribute to a special moment, our artists treat these projects with the respect they deserve. Just share the photos and any special requests—we're here to help.
What if I'm not happy with my figurine?
Your satisfaction matters deeply to us. If there's an issue with your figurine, please reach out within 14 days of delivery. We'll work with you to make it right—whether that means a revision, replacement, or refund depending on the situation. Our design approval process is specifically designed to prevent disappointments before they happen.
Can you create figurines of pets?
Yes! Pet figurines are one of our most beloved categories. Dogs, cats, and other furry family members make wonderful keepsakes. You can order a pet alone or alongside their humans. Just send us clear photos showing their unique markings and personality.
Do you make wedding cake toppers?
We do, and they're one of our specialties! Custom cake toppers featuring the actual couple make your wedding cake truly one-of-a-kind. We recommend ordering 6–8 weeks before your wedding date to ensure plenty of time for design, approval, and delivery.
Can I customize outfits, poses, or accessories?
Absolutely! While we work from your photos as a base, we can adjust outfits, add meaningful accessories, change backgrounds, or modify poses. During checkout, share your vision in the notes—whether it's adding a favorite sports jersey, a graduation gown, or a special prop that tells your story.
How do I track my order?
You'll receive email updates at every stage: order confirmation, design preview ready, approval received, production complete, and shipping with tracking number. You can also reach out to us anytime for a status update—we're always happy to help.
Can I order multiple figurines or bulk orders?
Yes! Whether it's matching figurines for family members, corporate gifts, or wedding favors, we can accommodate bulk orders. Contact us directly for bulk pricing and timelines—we'll work with you to make sure everything arrives perfectly.
Do you offer gift packaging?
Your figurine arrives in protective packaging designed to keep it safe during shipping. We also offer gift-ready presentation boxes for an additional fee—perfect if you're sending directly to a recipient. Just select this option at checkout.
How do I care for my figurine?
Your figurine is durable but should be treated as a cherished keepsake. Keep it away from direct sunlight to prevent fading, dust gently with a soft brush, and avoid dropping or exposing to moisture. With proper care, your figurine will remain beautiful for years.
Can I order a figurine as a surprise gift?
Definitely—that's what most of our customers do! We can ship directly to your gift recipient with a personalized message. If you're ordering for someone else, just make sure you have good photos of them. We'll keep everything discreet if needed.
How do I contact Figuro with questions?
We're here for you! You can reach us through:
Email: Available on our website
WhatsApp: For quick questions and updates
Contact form: On getfiguro.com
We typically respond within 24 hours and pride ourselves on friendly, personal communication throughout your journey with us.
Can I customize the pose and outfit of my figurine?
Yes, customization is what makes Figuro special! Here's what you can personalise:
Poses:
Use the exact pose from your photo
Request a completely different pose, such as standing, sitting, hugging, or action poses
Combine poses from multiple photos
We can suggest poses based on the occasion, like romantic, playful, or formal
Outfits:
Match exactly what's in your photo
Change to different clothing such as a wedding dress, uniform, sports jersey, or traditional attire
Add special occasion outfits like graduation gown, superhero costume, or formal wear
Mix and match: face from one photo, outfit inspiration from another
Just describe your vision in the order notes, or send reference images of the pose/outfit you'd like!
Can I provide just a face photo and request a completely custom pose and outfit?
Absolutely! This is one of our most popular options. You can:
Send a clear face or portrait photo
Describe or send reference images for the desired pose
Specify the outfit, accessories, and background you want
Our artists will composite everything into a cohesive, custom design. For example: send a headshot, request a superhero flying pose with a cape and cityscape background—we'll make it happen!
Can you create a figurine from an old or damaged photo?
We'll do our best! Our artists are experienced in working with:
Old, faded photographs
Lower resolution images
Photos with minor damage or creases
Black and white photos, where we can add colour based on your descriptions
If the photo quality is too low for a detailed figurine, we'll be honest and work with you on alternatives. Send us the photo first—we'll let you know what's possible.
Can I combine multiple photos into one figurine?
Yes! This is perfect for:
Creating a couple's figurine when you don't have a photo together
Using the best face from one photo and best outfit from another
Adding a deceased loved one alongside living family members
Combining a pet photo with their owner's photo
Just upload all relevant photos and explain how you'd like them combined.
Can you add props or accessories to my figurine?
Definitely! Popular additions include:
Musical instruments
Sports equipment such as golf clubs or basketballs
Flowers and bouquets
Pets alongside humans
Signs with names, dates, or messages
Professional tools like stethoscope, briefcase, or camera
Hobby items such as books, gaming controllers, or cooking utensils
Some complex props may affect pricing—we'll confirm before proceeding.
Can you recreate a specific moment or scene?
Yes! Whether it's:
A wedding first dance
A proposal moment
A graduation celebration
A sports victory pose
A vacation memory
Send us the photo or describe the moment, and we'll bring it to life in 3D.
How many revisions can I request during the design approval phase?
We offer unlimited revisions during the design phase. We won't move to production until you're 100% satisfied. Common revision requests include:
Facial expression adjustments
Hair colour or style tweaks
Outfit modifications
Pose refinements
Adding or removing details
Our goal is for you to love your figurine before it's even printed!
Can I get a refund if I don't like the final figurine?
We have a fair refund policy designed to protect both you and our artists:
Before Production (Design Phase):
Full refund available if you're not satisfied with the design preview
Cancel anytime before you approve the design
After Production:
If the figurine doesn't match the approved design, we'll remake it or refund you
If there's a manufacturing defect such as broken, damaged, or poor print quality, we'll replace it free of charge
If you simply change your mind after approving and receiving a correctly-made figurine, refunds are evaluated case-by-case
Our Promise: The design approval process exists so you never receive something you don't love. We encourage honest feedback during the preview stage!
What if my figurine arrives damaged?
Contact us immediately with photos of the damage! We'll:
Send a free replacement if damaged during shipping
Cover all reshipping costs
Expedite the replacement order
Keep the original packaging for potential carrier claims. We package carefully, but accidents happen—and we'll always make it right.
What if the figurine doesn't look like the approved design?
If there's a significant difference between your approved preview and the final product, we'll:
Offer a full remake at no cost
Or provide a full refund
We take design accuracy very seriously. That said, minor variations can occur between digital previews and 3D prints due to the nature of the technology—we'll explain what to expect during the approval process.
Do you offer a satisfaction guarantee?
Yes! Our Love It Guarantee means:
Unlimited design revisions until you're happy
Transparent communication throughout
Replacement for any manufacturing defects
Responsive support if anything goes wrong
We're not satisfied until you are.
Is Cash on Delivery (COD) available?
Currently, we do not offer Cash on Delivery. Here's why:
Custom figurines require significant upfront artist time and production costs before shipping. To protect both our artists and customers, we require payment at the time of order.
Payment options we DO offer:
All major credit/debit cards such as Visa, Mastercard, Amex
PayPal
Shop Pay
Apple Pay / Google Pay
Klarna/Afterpay for buy now, pay later in instalments
Your payment is protected:
We don't charge your card until you place the order
You approve the design before we produce
Full refunds available if you cancel before production
Can I pay in instalments?
Yes! Through our payment partners such as Klarna or Afterpay, you can split your payment into 4 interest-free instalments. This makes it easier to afford that perfect gift without waiting. Select this option at checkout.
Are there any hidden fees?
No hidden fees, ever! The price you see includes:
Custom design work
Unlimited revisions
Production costs
Standard packaging
What's NOT included and clearly shown at checkout:
Shipping, which varies by location
Optional gift packaging upgrade
Rush processing, if selected
International customs or duties, which are the recipient's responsibility
When will I be charged?
Your payment is processed when you place your order. However, remember:
You can cancel for a full refund before approving the design
We won't produce until you approve
Your money is essentially held until you're satisfied with the preview
Do you offer discounts or promo codes?
Yes! Ways to save:
Sign up for our newsletter for first-order discounts
Follow us on social media for seasonal promotions
Bulk order discounts available; contact us
Holiday sales throughout the year
Check our website banner or contact us to ask about current promotions!
Can I generate a custom figurine with a completely custom pose from just a photo?
Yes! Here's how it works:
Option 1: AI-Assisted Custom Pose
You provide a face or portrait photo
You describe or send a reference image of the desired pose
Our artists create the custom figurine blending your likeness with the new pose
Option 2: Photo-Exact Recreation
You provide a full-body photo
We recreate exactly what's in the image
Option 3: Hybrid Approach
Mix elements from multiple photos
Add custom elements not in any photo
Just tell us your vision—there's almost nothing we can't create!
How detailed can the figurines be?
Our 3D printing technology captures impressive detail:
Facial features and expressions
Clothing textures and patterns
Accessories and props
Pet fur patterns and markings
Tattoos and distinctive features
Larger sizes over 6" allow for more intricate details. We'll recommend the best size based on your design complexity.
Will my figurine look exactly like the digital preview?
The preview is a highly accurate representation, but minor variations may occur:
Colours may appear slightly different due to lighting or screen differences
Texture is more visible on the physical product
Fine details may vary slightly in 3D print
We strive for 95%+ accuracy to the approved preview. Any significant deviations are covered by our guarantee.
Can you make figurines of babies and children?
Yes! We create adorable figurines of:
Newborns
Toddlers
Children of all ages
Family groupings with kids
These make wonderful keepsakes to capture those fleeting early years. We handle all photos of minors with extra care and privacy.
Do you make figurines from anime or cartoon style?
We specialise in realistic figurines based on real photos. However:
We can create figurines of real people in a slightly stylised way
We cannot create copyrighted characters such as Disney, Marvel, etc.
We cannot make figurines that look like specific anime characters
If you want yourself immortalised in a particular style, let's discuss what's possible!
Can you make figurines of celebrities or fictional characters?
Celebrities: We generally avoid creating figurines of celebrities, public figures, or people without your direct connection to them—this raises ethical and legal concerns.
Fictional Characters: We cannot create copyrighted characters due to intellectual property laws.
What we CAN do: Create figurines of you dressed as or inspired by a character in a parody or homage style.
Do you offer seasonal or holiday-themed figurines?
Yes! Popular seasonal options include:
Christmas or holiday themed outfits and scenes
Valentine’s Day couples
Halloween costumes
Easter themed designs
Graduation season
Wedding season specials
Check our collections for seasonal offerings, or request custom seasonal elements for your figurine!
Can you create figurines for memorials or funerals?
Yes, and we approach these with the utmost sensitivity:
Memorial figurines of loved ones who have passed
Angel-themed tributes
Figurines featuring the deceased with living family members
Pet memorial pieces
We understand the emotional weight of these orders and give them special care. Reach out directly if you have specific needs—we're here to help honour your loved one.
Do you make bobblehead-style figurines?
Currently, we focus on stationary, realistic figurines rather than bobbleheads. Our figurines have fixed heads for a more elegant, keepsake quality. If you're specifically looking for a bobblehead style, let us know—we may be able to accommodate or suggest alternatives.
What file formats do you accept for photos?
We accept:
JPG or JPEG
PNG
HEIC from iPhone photos
Photos should be at least 1 MB for best results. You can upload directly through our website or send via email or WhatsApp.
Can I get the 3D digital file, such as STL, of my figurine?
We're exploring options to offer digital STL files for customers who want to print at home or keep a digital backup. Currently, we focus on physical figurines only. Contact us if you're interested in digital files—your feedback helps shape our offerings!
How do you ensure my photos are kept private?
Your privacy matters:
Photos are used only for creating your figurine
We never share customer photos publicly without permission
Secure systems protect your uploaded images
Photos are deleted after order completion unless you request otherwise
We never use your images for marketing without explicit consent
Can I order a figurine as a last-minute gift?
We offer rush processing for time-sensitive orders:
Expedited design in 24–48 hours
Priority production
Express shipping options
Rush fees apply, and availability depends on our current workload. Contact us directly for rush requests—we'll do everything possible to meet your deadline!
Do you offer digital-only previews without ordering?
Currently, design work begins after an order is placed. This ensures our artists' time is valued and allows us to keep prices affordable. However:
You can cancel with a full refund before approving the design
We're happy to answer questions about feasibility before you order
Send us your photos via email or WhatsApp for a free consultation on what's possible